应对业务挑战，提高竞争优势

V无论身处哪个行业或市场，很多机构都面临着某些相同的挑战，例如控制成本、维护并增强内部流程和规程、遵守消费者保护和隐私法，并减少欺诈行为。
为了帮助机构更有效地应对这些挑战，Verint提供业务影响解决方案，它是我们的人力资源优化和客户心声分析解决方案的预定义组合，专门用于应对具体的业务需求。
依托Verint服务的Verint业务影响解决方案包括：
Branch Sales Effectiveness—Helps financial institutions gain insight into employee sales behaviors and performance, enabling them to take actions to increase sales and enhance revenue. 呼叫减少——洞察座席人员的不当行为和自助服务渠道故障等可能推高呼叫量的情况。
按服务核算成本——通过帮助联络中心识别最佳座席绩效的范例，并确定辅导工作的优先次序以重点关注可带来最大效益的技能和行为，从而控制与提供服务相关的成本。
High-Efficiency Performance Management——捕捉并汇总多个系统中的员工绩效数据，从而深入了解员工的执行效率、特长或是有待提高的技能，同时触发可帮助他们实现这些目标的辅导会话。
Personalized Guidance—Provides real-time guidance to help you identify the root cause of suboptimal customer/agent interactions, provide in-the-moment guidance to agents, and surface and analyze insights from those calls.
Productivity Visualizer – Provides organizations with improved visibility into productivity in order to improve employee skills, balance workloads and resources, track work items against service goals, analyze and improve quality and processes, identify areas where excess capacity can be leveraged, and react quickly to timely information.
Regulatory Compliance—Helps organizations detect and analyze customer complaints, and identify areas, activities, and customer /employee interactions that pose potential regulatory risks.
提供工具以帮助企业采取行动来解决投诉、修订或执行流程、增强辅导和培训等等。
Service Recovery—Combats customer churn by identifying a list of “at risk” customer interactions for intervention while focusing agent coaching efforts on how best to address attrition risks.
Voice of the Employee——帮助您的机构与员工进行持续互动并听取意见，了解员工的工作动力、满意程度和兴趣水平，并借助这些深入了解建立忠诚、积极的员工队伍。